Privacy Policy

This English version is provided for information purposes only. In case of discrepancy, the French original prevails.

Privacy Policy

Updated on 11/08/2025

Who are we?

Claradress ("we", "our" or "ours") operates the website www.claradress.com(the "Site"). We are a company specializing in the sale of women's dresses.
This privacy policy describes how we collect, use, disclose and protect your personal information.

Information we collect

Identifying personal data

We collect personal data when users interact with our site, for example when creating an account, checking out, subscribing to the newsletter or contacting customer service. This information may include:

Contact information : full name, email address, postal address and phone number.
Payment information : credit card details or other payment methods required to process orders. This data is securely processed by third-party providers and is not stored on our servers.
Authentication data : for certain products or services, we may collect elements to confirm their authenticity, such as photos or descriptions.

Non-personal data

We may also automatically collect non-personal information with each interaction with our site, such as:

Browser and Device Details : browser type, device model, operating system and internet service provider.
Connection Data (Logs) : IP address, pages visited, visit duration, and other usage statistics.

Cookies and Tracking Technologies

Our site may use « cookies » to improve the user experience.
Cookies are small files stored on your device by your web browser to remember your preferences and track site usage.
You can configure your browser to refuse cookies or receive an alert when a cookie is sent.

Use of Collected Information

We may use your personal information for the following purposes:

Provide and Maintain Our Services : process orders, manage accounts and provide customer service.
Customize the User Experience : understand how visitors use the site to improve its features.
Improve Our Website : gather feedback to enhance our products and services.
Process Payments : use only the information necessary to complete transactions.
Send periodic communications : order confirmations, updates, or responses to requests. With your consent, we may also send promotional information — you can unsubscribe at any time.

Data protection

We implement reasonable security measures to protect your personal information from unauthorized access, modification, or disclosure.
The sensitive data exchanged between the site and users is encrypted via the SSL (Secure Socket Layer) protocol and other digital security measures.
We also adhere to industry security standards for processing card payments.

Data sharing and disclosure

We do not sell, trade, or rent your personal data to third parties.
However, certain information may be shared in the following cases:

With our service providers : third-party partners who assist us in our operations (payment, delivery, customer support, hosting, etc.).
For legal reasons : when the law requires it or to prevent fraud or a dispute.
In case of business transfer : merger, acquisition, or asset sale involving the transfer of personal data.

Data retention

We keep your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or in accordance with legal obligations.

User Account : retained as long as the account remains active.
Legal Compliance : duration necessary to meet accounting or tax obligations, or to resolve a dispute.

Your Rights and Choices

In accordance with the GDPR, you have the following rights:

Access and Update : you can view or modify your personal information through your account or by contacting us.
Data Portability : request a copy of your data in a structured and readable format.
Deletion : request the deletion of your personal data, unless its retention is required by law.
Marketing Opt-Out : you can opt out of receiving our promotional communications at any time via the unsubscribe link or by contacting us.

International Users

Your personal data may be transferred, stored, and processed in a country other than your country of residence.
Our service providers and partners may also process your data outside the European Economic Area (EEA).
In this case, we use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent agreements, ensuring an adequate level of data protection.

Changes to this privacy policy

We may update this policy periodically.
The date indicated at the top of this page reflects the latest version.
We encourage users to consult it regularly to stay informed about how we protect their data.
Continuing to use the site after the update constitutes acceptance of the changes.

Contact us

For any questions or concerns regarding this privacy policy, you can contact us:

Email : [email protected]
Phone : 33695224530
Contact form : /pages/contact
Mailing address : 71-75 Shelton Street, London, WC2H 9JQ