- 24 h for a human reply
- Free tracked delivery on all orders
- 14 days to change your mind
- 100 % encrypted, secure payment
Your questions, our answers
Which dress should I choose for winter?
Focus on the fabric before the cut: knit, velvet or cold wool keep you warm without adding bulk. Add long sleeves and a midi length, then layer (opaque tights, a knit cardigan, a long coat). Read the full guide
Which dress colour should I choose for my skin tone?
It all depends on the depth and coolness of your skin tone: cool fair skin is flattered by blue, lilac or emerald green; golden skin tones by burgundy, terracotta or champagne. Read the full guide
What should I wear to a wedding as a guest?
Avoid white and ivory, choose a colour that does not compete with the bride, and match the length to the venue: midi for daytime, long for the evening. A simple, well-cut outfit is always the most elegant. Read the full guide
How long does delivery take?
Your order is prepared within 24 to 48 business hours, then delivered in 5 to 9 business days with a tracking number. You get an email at every step: preparation, dispatch, delivery.
Is shipping free?
Yes — tracked shipping is free on all orders. Below that, a flat contribution of $4.90 applies, always shown clearly in the cart before payment.
How do I choose my size?
Every product page shows a size guide with the matching measurements. If you are hesitating between two sizes, send us your measurements: our advisers recommend the most flattering cut.
Can I exchange or return a dress?
You have 14 days after delivery to change your mind. The dress must be unworn, unwashed and in its original packaging. Contact us: we send you the return instructions and handle the exchange or the refund.
Which payment methods do you accept?
We accept Visa, Mastercard and American Express cards, as well as PayPal, Apple Pay and Google Pay. Payment is taken in dollars on the English site (in euros on the French version).
Is payment secure?
Yes. Payment is processed through a hosted, encrypted checkout (Stripe): your card details never pass through our servers and are never stored by us.
How do I track my order?
As soon as your parcel is dispatched you receive an email with your tracking number and a direct link to the carrier. You can also write to us with your order number — we reply within 24 business hours.
Do you offer plus sizes?
Yes — our Plus Size collection covers sizes 18 to 26, with the same cuts, fabrics and finishes as the rest of the catalog. Each style lists its measurement chart.
How should I care for my dress?
Hand wash or machine wash cold on a delicate cycle, dry flat in the air and iron on low heat. For lace, satin and sequins, dry cleaning is the safest way to protect the fabric.
How can I become a partner or an affiliate?
We welcome designers, boutiques and content creators who share our love of beautiful dresses. Visit the Partners page to discover the program, then write to us: we review every application carefully.
What do you do with my personal data?
Your details are used only to process your order or your request. They are never resold or rented, and you can ask us to delete them at any time.