Shipping Policy

Shipping Policy

Who We Are

Claradress (« we », « our » or « ours ») operates the website www.claradress.com (the « Site »). Our goal is to ensure a smooth, transparent, and fast shipping process to guarantee your satisfaction. You will find below the details related to our delivery policy.

Shipping Fees

Free Shipping: we offer free shipping on all orders, with no minimum purchase amount. No hidden fees, no subscription, and no additional charges at checkout. We cover any potential import taxes.

Shipping Zones

Service Area: we currently ship our products to the following countries: France, Belgium, Switzerland, Luxembourg.

Order Processing Times

Processing Time: orders are prepared within 1 to 2 business days, Monday through Friday. Shipped from our warehouses in Europe or Asia with local carriers. 

Sometimes, shipping times vary due to circumstances beyond our control, such as:

- Carrier disputes/strikes
- Weather
- Time of year (e.g., holiday season)
- Bulky or oversized items
- Shipping provider error
- If any of the above scenarios occur with your package, we promise to keep you informed with as much information as we have.

Cutoff Time for Same-Day Processing: orders placed before 10:00 PM (Central European Time, GMT+01:00 – Amsterdam) are processed the same day. Those placed after this time will be processed the next business day.

Non-Business Days: no shipping is carried out on weekends and holidays.

Delivery Times

Estimated Delivery Time: Packages ship from our EU or international logistics centers depending on stock availability. Delivery in 6 to 10 business days. Total delivery time: 7 to 12 business days

Note:

We are not responsible for delays caused by the destination country's customs processes. We do everything in our power to ensure you receive your order as quickly as possible, without compromising the quality of our merchandise.

Shipping Process

Order Tracking: once your order is shipped, you will receive a confirmation email containing your tracking number to follow your package's journey in real-time. You can also access your package tracking via our "track my package" tab located in the menu at the bottom of our homepage. If you cannot access your package tracking for any reason (technical issue, lost credentials...), do not hesitate to contact our customer support, who will provide you with a postal link. 

Lost or Damaged Orders

Damaged Orders: if your package arrives damaged, please contact us within 48 hours of receipt so we can resolve the issue promptly. Be sure to illustrate your issue by attaching photos and videos to your message. Following this, our team will offer you either a refund or an exchange.

Lost Orders: if your order appears to be lost, please contact us as soon as possible so we can assist you and initiate an investigation with the carrier.

Returns

Return Policy: for more information on return conditions and procedures, please consult our dedicated page: Return Policy.

Contact

For any questions or requests regarding this shipping policy, you can contact us:

• Email: [email protected]
• Contact Form: /pages/contact
• Phone: 33695224530
• Address: 71-75 Shelton Street, London, WC2H 9JQ
• Business Hours: Monday to Friday from 9 AM to 5 PM