Return Policy

Return and Refund Policy

Last updated: 10/11/2025

Scope and Contact

For any questions regarding a return or refund, contact us:

• Email: [email protected]
• Contact Form: /pages/contact
• Phone: 33695224530
• Address: 71-75 Shelton Street, London, WC2H 9JQ

Policy Overview

We have a 30-day return policy, which means you have 30 days from the date of receipt of your item to request a return.

• Return Deadline: 30 days from the delivery date.
• Refund Processing Time: 14 business days after receipt of the returned package.
• Return Fees: Customer’s responsibility, except for defective items or order errors.

Order Cancellation

You can cancel your order within 2 hours of purchase by contacting our customer service. If the order has already been shipped, follow the steps in the Return Instructions section below.

Return Policy

• Return Window: 30 days after delivery.
• Item Condition: unworn, unwashed, with original tags, in original packaging.
• Proof of Purchase: receipt or proof of purchase required.
• Exceptions: customized items and hygiene products (e.g. underwear) non-returnable, unless unopened and unused.

Return Instructions

1. Contact Customer Service: send an email to [email protected] With your order number, the reason for the return, and, if necessary, photos.
2. Authorization: receive our return authorization and detailed instructions.
3. Packaging: return the item carefully packed, with all tags and original packaging, including the authorization form.
4. Shipping: use a tracked carrier. The costs are the customer's responsibility, unless the product is defective or the wrong item.

Return Policy

The return shipping costs are the customer's responsibility, unless the item is defective or does not match its description. Expect between 10-20€ in return shipping costs, depending on the postal service used.

• Approval: after receipt and inspection, we will inform you of the status within 14 business days.
• Processing: in case of approval, refund to the original payment method within 14 business days. Additional banking delays may apply.
• Confirmation: an email will be sent to you when the refund is processed.

If the refund does not appear after the indicated time, check with your bank. For any assistance, write to [email protected]

Exchange Policy

We offer exchanges for defective or incorrect items. Contact us within 30 days of delivery; return shipping is covered for eligible exchanges. For a size change, follow the return procedure and then place a new order.

Exceptions and special cases

• Defective or damaged item: contact us within 48 hours after receipt; return shipping covered and replacement or full refund offered.
• Incorrect item: we cover the return shipping and quickly ship the correct item.
• Lost package: contact us to initiate an investigation with the carrier.

Processing times

• Return initiation: within 30 days of receipt.
• Inspection: within 14 business days after return receipt.
• Refund: within 14 business dayss after inspection.

Return Address

Send approved returns to the following address:
71-75 Shelton Street, London, WC2H 9JQ

Contact

• E-mail: [email protected]
• Phone: 33695224530

• Contact Form:/pages/contact
  Address: 71-75 Shelton Street, London, WC2H 9JQ